Customer Information 

Payment Assistance

If you are experiencing difficulty paying your electricity account, please contact us as soon as possible.

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We understand that unexpected financial circumstances can arise and will work with customers to discuss reasonable payment arrangements where appropriate.

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Early contact gives us the best opportunity to assist.

Family Violence Support

Our Commitment

Zinkohl Pty Ltd is committed to supporting customers affected by family violence.

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We recognise that family violence may affect a person's ability to safely manage their electricity account. We are committed to treating customers with dignity, respect and sensitivity.

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If it is safe to do so, please contact us so we can discuss appropriate assistance.

How We Can Help

Depending on your circumstances, we may be able to:

• discuss flexible payment arrangements;

• update your contact details or preferred communication method;

• assist with account enquiries confidentially;

• minimise the information we request from you; and

• refer you to external support services where appropriate.

Privacy

Information relating to family violence will be treated confidentially and handled in accordance with applicable privacy legislation.

Emergency Assistance

If you are in immediate danger, call 000.

For confidential support: 1800RESPECT

Phone: 1800 737 732

Website: www.1800respect.org.au